Brook Street Surgery9 Brook StreetHolywood, BT18 9DATel: 028 9042 1880
Repeat prescriptions may be issued for regular medication as arranged by your doctor.
In order to provide a safe and accurate service we would request that orders for repeat prescriptions are made using online the Patient Services system. You may also request a repeat prescription person at the prescription desk, or by leaving your repeat prescription request slip in the prescription box in reception, or by post enclosing a stamped addressed envelope, or fax to 02890 395788.
Only if these methods are not possible, (e.g. for housebound patients) then requests for repeat prescriptions may be made by telephone to 02890 421880 afert 9.30am and before 5.00pm.
Please avoid telephoning on Mondays for routine prescriptions as the telephone lines are extremely busy with more urgent requests for appointments or queries.
Please note that we require up to 48 hours to process your request for repeat medication whether it is ordered in person, by leaving your request slip, online, by post, by fax or by telephone.
Please plan ahead when ordering your prescription so that you do not run out of your medication.
If you have your prescription dispensed by a regular pharmacist, the pharmacist may be able to collect your prescription on your behalf. Please ask our receptionist for details.
Some patients who are receiving regular repeat medication may benefit from using the Repeat Dispensing Scheme. This scheme enables the doctor to arrange for the pharmacy to dispense your medication directly at regular intervals, thereby reducing the number of times you need to contact the surgery to order your repeat prescription. Please ask at reception for details.
Requests for acute (non- repeat) prescriptions for minor ailments will be passed to the duty doctor for attention. To request an acute prescripton for minor illness please telephone 02890 421880. Please note that the receptionist is required to take some details from you which will be forwarded to the doctor for attention.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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