Comments & Suggestions
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
If you prefer you can raise your complaint directly with the Health & Social Care Board:
Health & Social Care Board HQ,
12 - 22 Linenhall Street,
Tele: 028 9536 3893,
Switchboard: 0300 555 0115,
The Northern Ireland Public Services Ombudsman
The Parliamentry & Health Service Ombudsman published a booklet (10th Feb 2009)that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you can refer your complaint for consideration to the Ombudsman.
Northern Ireland Public Services Ombudsman,
33 Wellington Place,
Tele: 028 9023 3821
Freephone: 0800 343424
Text Phone: 028 9089 7789