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Comments & Suggestions

diaryWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

If you prefer you can raise your complaint directly with the Health & Social Care Board:

Complaints Department,

Health & Social Care Board HQ,

12 - 22 Linenhall Street,

BELFAST,

BT2 8BS.

Tele: 028 9536 3893,

Switchboard: 0300 555 0115,

email: complaints.hscb@hscni.net

 

The Northern Ireland Public Services Ombudsman

The Parliamentry & Health Service Ombudsman published a booklet (10th Feb 2009)that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you can refer your complaint for consideration to the Ombudsman.

Northern Ireland Public Services Ombudsman,

Progressive House,

33 Wellington Place,

BELFAST,

BT1 5HH.

Tele: 028 9023 3821

Freephone: 0800 343424

Text Phone: 028 9089 7789

Email: nipso@nipso,org.uk

Website: www.nipso.org.uk

 
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